At Paradigm Media, we have created a dedicated call center that is branded to our education clients’ needs with customizable solutions at a fraction of the price of a shared environment in a larger, less personal call center. You want more than someone who can answer the phone. You need smart, articulate team members who know your business and can actually help your lead prospects when they need the information most.
Our dedicated staffing models are provided to clients at a low, per-minute rate, unlike what you would find at a larger call center in a shared agent environment. Using workforce management solutions, call forecasting(,) and in-depth call arrival pattern analysis, we are able to provide a high level of quality and understanding without compromising on price or service levels. Our call center serves no other industry other than the education sector. It has emerged as a leader in agent quality for the post-secondary school industry.
Our call center is run by a Brand Manager who is trained to understand your brand and the expectations you have for your call center. This person acts as the call center manager, the account manager and the quality assurance and training manager. This approach brings consistency to the way your brand is managed and gives the support staff an environment where teamwork can flourish.
We know that it’s our people that set us apart from every other business in the industry. In order to focus on managing your brand and lead prospects, we partner with one of the world’s most advanced call center software providers to manage our CRM, reporting, and telecom solutions.
Our CRM platform is a lean, web-based application built with the end user in mind. Script changes, custom fields, and complex routing logic can be done without any knowledge of programming. Changes to the CRM can usually be made in less than a day, and are made free of charge by your Brand Manager, avoiding expensive programming charges.
In any industry, having detailed reporting on your campaigns is critical to making sound business decisions. Reports can be customized at the time they are run, so there is no need for programming special reports for each of your needs.